The majority of complaints, namely 61% or 4,462 complaints received related to Customs and Excise, originated from online shopping cases.
Transparency ensures public trust and develops open procedures and tariffs that are adaptive to the needs of international trade.
PT MMS reported exporting 87 containers of fatty matter worth IDR 28.7 billion. Fatty matter is included in products that are not subject to export duty. However, after being traced, they did not import fatty matter but crude palm oil derivative products, so they are subject to export duty.
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